How IT can limit the risk of popular messaging apps

Messaging is the future and it will also be used in a business context if it not already is. As alternative to messengers like WhatsApp and Facebook Messenger, companies can also use corporate messengers like Slack or Mindlink. Especially Mindlink put a focus on security. So, if the users have an alternative to Slack, then they might use it. The question is only, do they use the messenger to chat company internally or do they chat with customers? With Slack, for example, you can also create channels that include external stakeholders. If an employee is chatting with friends or family on WhatsApp, it shouldn’t matter for the business. So, the need for messengers is there and there are even alternatives for the corporate world.


In the fight against shadow IT, CIOs have faced for more significant challenges than modern consumer messaging apps. And the popularity of apps such as WhatsApp, Facebook Messenger, iMessage and Google Hangouts has, in many cases, led to a more open IT approach to consumer communication tools in enterprise.
When IT leaders let employees use their personal devices for work, it’s a safe assumption that multiple consumer messaging apps will also come into play. The onus is on the CIO and the IT team to mitigate potential problems that could come from the careless use of such apps at work, according to Adam Preset, research director at Gartner. CIOs should realize consumer messaging apps can increase staff efficiency, but they should also try to empower workers to make choices that don’t threaten their organizations, he says.
Consumer messaging, encryption and the enterprise
Fortunately for CIOs, security has…
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